Support
Questions about your account, verification, shifts or payouts? Here is how to reach us.
Report a problem in the app
Go to Profile, then Report an Issue / Send Feedback, and include as much detail as you can. We reply within 2 to 3 working days.
Problems on the day of a shift
For urgent issues with attendance, shift disputes or site instructions, contact your security agency directly through in-app messaging.
For technical problems
If you have trouble signing in, with Singpass, PLRD verification, notifications or the app closing unexpectedly, please tell us:
- Your phone model
- Your iOS or Android version
- Your GuardLink app version
- Screenshots of the problem
- The time it happened (Singapore time)
Company information
GuardLink Technologies Pte. Ltd.
UEN 202609941K
195 Pearl's Hill Terrace, #03-66, Singapore 168976