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Terms of Service

Last updated: June 2026 · Version 2.0

These Terms of Service govern your use of the GuardLink platform and related services operated by GuardLink Technologies Pte. Ltd., a company incorporated in Singapore. By creating an account or using our services, you agree to be bound by these Terms. Please read them carefully before proceeding.

1 About GuardLink

GuardLink is a digital marketplace that connects licensed security officers with businesses requiring security services in Singapore. The platform enables guards to browse and accept available shifts, and enables employers to post vacancies, manage bookings, and communicate with their security workforce.

GuardLink Technologies Pte. Ltd. operates solely as a technology platform facilitating these connections. We are not an employment agency, staffing company, or employer of any security officer using the platform.

2 Eligibility

Security Officers (Guards)

  • Must hold a valid, current licence issued by the Police Licensing & Regulatory Department (PLRD) of Singapore.
  • Must be a Singapore Citizen or Permanent Resident.
  • Must verify their identity via Singpass Myinfo during onboarding.
  • Guards aged 60 and above must additionally submit a valid medical certificate confirming fitness for duty, as required by PLRD regulations.

Employers (Businesses)

  • Must be a registered business entity in Singapore.
  • Must complete business verification during onboarding.
  • Must agree to GuardLink’s platform policies before posting shifts.

GuardLink reserves the right to suspend or reject any account that does not meet these eligibility requirements.

3 Independent Contractor Status

Important: Security officers using GuardLink are engaged as independent contractors, not as employees of GuardLink Technologies Pte. Ltd. or of any employer accessed through the platform.

By using GuardLink, you acknowledge and agree that:

  • Nothing in these Terms or on the platform shall create or be deemed to create a relationship of employer and employee between GuardLink Technologies Pte. Ltd. and any security officer.
  • Guards are solely responsible for their own tax obligations, CPF contributions (where applicable), and compliance with applicable employment laws as independent contractors.
  • Employers are responsible for complying with all PLRD notification requirements when engaging security officers through the platform, including submitting the required notification to the Police Licensing & Regulatory Department prior to the commencement of any shift.

4 PLRD Notifications

Under Singapore law, any employer engaging a security officer must submit a notification to PLRD. By booking a guard through GuardLink, the employer agrees to:

  • Verify that the guard holds a valid PLRD licence before the shift commences.
  • Submit the required PLRD notification using the guard’s full NRIC/FIN as provided on the platform.
  • Ensure the guard has an available notification slot before the shift. Guards are responsible for confirming they have at least one available notification prior to booking any shift.
GuardLink provides employers with access to a guard’s full NRIC/FIN on the guard profile screen for the sole purpose of fulfilling PLRD notification obligations. This information must not be used for any other purpose.

5 Payments & Fees

Guards

  • Guards are paid for completed shifts on a weekly basis via bank transfer to the account registered on the platform.
  • The pay rate displayed on each shift listing is the amount the guard will receive after any applicable platform service fees.
  • GuardLink is not liable for any delays in payment caused by incorrect bank details provided by the guard.

Employers

  • Employers agree to honour payment obligations for all confirmed shifts as stated at the time of booking.
  • Platform service fees are charged to employers as disclosed on the platform and during the booking process.
  • Employers are responsible for any applicable taxes on payments made through the platform.

Disputes

All payment disputes must be raised with GuardLink support within 7 days of the shift completion date. GuardLink will mediate disputes in good faith but is not liable for any losses arising from payment disputes between guards and employers.

6 Conduct & Obligations

Guards agree to:

  • Show up for all booked shifts and be punctual.
  • Carry their PLRD licence card at all times while on duty.
  • Comply with the employer’s reasonable instructions and dress code requirements.
  • Notify the employer and GuardLink as soon as possible if unable to attend a confirmed shift.
  • Maintain professional conduct at all times on the platform and on shift.

Cancellation policy:

  • Cancellations made more than 24 hours before the shift start time with an acceptable reason incur no penalty.
  • Cancellations made within 24 hours of the shift start time will result in de-prioritisation for future shift recommendations.
  • No-shows without notice may result in account suspension or permanent ban from the platform.

Employers agree to:

  • Not cancel confirmed shifts without reasonable notice except in genuine emergencies.
  • Treat guards with respect and provide a safe working environment.
  • Not use guard personal data obtained through the platform for purposes other than shift management and PLRD compliance.

7 Identity Data & Privacy (Singpass Myinfo)

GuardLink collects and processes personal data obtained via Singpass Myinfo for the purpose of identity verification. By using GuardLink, you consent to the following:

  • Your identity data (name, NRIC/FIN, date of birth, residential status, nationality, sex) retrieved via Myinfo is stored securely on Google Cloud infrastructure in Singapore (asia-southeast1 region).
  • Your full NRIC/FIN is accessible to employers who have confirmed your shift, solely for the purpose of PLRD notification submission.
  • Myinfo data is never sold, shared with third parties, or used for marketing purposes.
  • You may request deletion of your data by contacting support@guardlinksecurity.app.

GuardLink complies with the Personal Data Protection Act 2012 (PDPA) of Singapore. For full details, please refer to our Privacy Policy.

8 Intellectual Property

All content, trademarks, logos, and software on the GuardLink platform are the property of GuardLink Technologies Pte. Ltd. and are protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any content from the platform without prior written consent.

9 Limitation of Liability

GuardLink Technologies Pte. Ltd. provides the platform on an “as is” basis. To the fullest extent permitted by Singapore law:

  • We are not liable for any loss or damage arising from disputes between guards and employers.
  • We are not responsible for any injury, loss, or damage occurring during a shift.
  • We are not liable for any consequential, indirect, or special damages arising from use of the platform.
  • Our total liability to any user shall not exceed the amount paid by that user to GuardLink in the 3 months preceding the claim.

10 Termination

GuardLink reserves the right to suspend or permanently terminate any account, with or without notice, for:

  • Breach of these Terms of Service.
  • Fraudulent, abusive, or non-compliant activity.
  • Failure to maintain required PLRD licence validity.
  • Any conduct that GuardLink reasonably determines to be harmful to the platform, other users, or third parties.

You may terminate your account at any time by contacting support. Termination does not affect any obligations that arose prior to the termination date.

11 Governing Law

These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

12 Changes to These Terms

GuardLink Technologies Pte. Ltd. reserves the right to update these Terms at any time. We will notify users of material changes via the app or email. Continued use of the platform after changes are posted constitutes acceptance of the revised Terms.

13 Contact Us

For questions about these Terms, please contact us: